Placing an order
For boxes: If a box is listed as available for sale, drop an email to email@example.com clearly mentioning the name of the box that you wish to purchase. I will get back to you with the price and shipping charges, which will need to be paid before your order is dispatched.
If a box is listed as sold, it can be made to order. Drop an email to firstname.lastname@example.org clearly mentioning the name of the box that you wish to order. Box sizes, woods, and finishes can be customized in some cases. See payment information below.
For commissions: Drop an email to email@example.com outlining the project you have in mind, any design inspiration, and design specifications, and we’ll take it from there.
For tools: Drop an email to firstname.lastname@example.org with the article number and quantity that you wish to order. I will get back to you with the availability, payment details, and delivery schedule.
I take a 50% down payment to place an order, 25% on completion and the remainder before shipping. Shipping charges are paid by the client on actuals.
In case you have paid an advance and decide not to go through with the order, please cancel within 3 days of making the payment, in which case I will refund 50% of your advance. There will be no refunds for cancellations after 3 days, as materials are procured and work on your order begins.
For tools: Full payment to be made upfront before the tools are shipped. Courier charges extra.
Shipping & returns
Orders are shipped by a reliable courier company. You will receive a tracking number once your package has been sent out.
Orders once shipped are final – there will be no returns or refunds.
While every effort will be made to package your goods safely, we are not responsible for any damages in transit. We are also not responsible for any packages that are lost in transit. You will need to contact the courier agency for more information on the whereabouts of your package.